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A66 Group Privacy Policy – User Data Protection in Malaysia

Your privacy is our priority. Find out exactly what data we collect, how it is used, and the steps we take to keep your personal information safe at all times on the A66 Group platform.

Updated: January 2026

A66 Group's Privacy Commitment: This document explains in detail how A66 Group handles your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the privacy practices described here. We encourage you to read this document in full to understand your rights as a user of the A66 Group.

Content

1 Personal Data We Collect

A66 Group only collects data that is strictly necessary to provide a safe, efficient, and responsible service to Malaysian users. We do not collect excessive or irrelevant data beyond what is needed to operate our platform. The following are the categories of data we may collect from you:

Data Categories Example Information Required?
Identity Information Full name, date of birth, identification card (IC) number Required
Contact Information Email address, mobile phone number Required
Account Information Username, password (encrypted), login history Required
Financial Information Payment methods (TnG, GrabPay, DuitNow, FPX), deposit & withdrawal history Required
Gaming Information Betting history, games played, total wins/losses Automatic
Device Information Device type, operating system, IP address, web browser Automatic
Communication Information Customer support chat records, emails, feedback Where applicable

Sensitive data such as national identification numbers is only collected during the identity verification (KYC) process as required by anti-money laundering (AML) policy. This data is stored with additional encryption and access is restricted to authorised personnel only.

2 How Your Data Is Collected

A66 Group collects data through several different channels, depending on the type of information and your interactions with our platform:

  • Account Registration: When you register a new account at A66 Group, you voluntarily provide basic information such as your name, email address, and phone number. This information is required to create and manage your account.
  • Identity Verification (KYC) Process: When you make your first withdrawal or reach certain thresholds, you may be asked to submit identity verification documents such as a copy of your MyKad or a valid Malaysian passport.
  • Financial Transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, our system records the transaction details necessary for processing and account records.
  • Platform Activity: Data about the games you play — including jackpot slots, live blackjack, poker, Malaysia Super League or EPL football betting, e-sports, and virtual sports — is automatically collected for operational purposes and responsible gambling monitoring.
  • Device & Browser: Technical information about your device, operating system, and internet connection is automatically collected via cookies and similar technologies for security purposes and to improve your user experience.
  • Support Communications: If you contact our support team A66 Group via live chat or email, those conversations are recorded for quality control and ongoing issue resolution purposes.

3 How We Use Your Data

A66 Group uses collected data solely for legitimate purposes directly related to the provision of our platform services. The main purposes for which your data is used are as follows:

  • Account Management: To create, verify, and manage your account on the platform A66 Group, including processing your registration, verifying your identity, and enabling secure access to your account.
  • Financial Transaction Processing: To accurately and securely process your deposits, withdrawals, and bonus payments. This includes verifying your payment method and maintaining transaction records as required by law.
  • Gaming Service Provision: To allow you to access and play all games on the platform A66 Group, track betting history, calculate wins and losses, and manage your account balance.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, account abuse, and any other conduct that violates our Terms & Conditions or applicable Malaysian law.
  • Responsible Gaming: To monitor your gaming patterns and identify signs of potential problem gambling, as well as to enforce limits you have set for yourself through our responsible gambling tools.
  • Customer Support: To provide relevant and effective assistance whenever you contact our support team A66 Group, including resolving issues related to your account, transactions, or gameplay.
  • Service Communications: To send important account-related notifications — such as deposit confirmations, security alerts, or policy updates — that are non-promotional in nature.
  • Platform Improvements: To analyse aggregated, anonymised usage patterns for the purpose of improving platform performance, design, and functionality A66 Group.
  • Legal Compliance: To meet legal obligations under applicable Malaysian law, including reporting requirements to the relevant authorities where mandated.

4 Data Sharing & Disclosure

A66 Group does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared in limited and necessary circumstances, as follows:

  • Payment Service Providers: Transaction information required for processing is shared with e-wallet providers and banks (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank, CIMB) solely to process your deposits and withdrawals. These providers maintain their own privacy and security policies, which are independent of A66 Group.
  • Game Software Providers: Minimal technical data required to run the games is shared with licensed game providers such as Evolution Gaming and Pragmatic Play. None of your personally identifiable information is shared with these parties.
  • Legal Authorities: A66 Group will disclose the necessary data to the police, courts, or Malaysian regulatory authorities when required by a valid court order or applicable law. We will not disclose data beyond what is legally required.
  • Anti-Money Laundering (AML): In the context of AML compliance, certain information may need to be reported to Bank Negara Malaysia or relevant authorities in accordance with Malaysian legal requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets A66 Group, user data may be transferred as part of that transaction. You will be notified in advance should this occur.

Privacy Guarantee: A66 Group has never sold and will never sell your personal data to advertisers, data brokers, or any third party for commercial purposes. Your privacy is not a commodity to us — it is a responsibility we take seriously.

5 Data Security & Technical Safeguards

Protecting your personal and financial data from unauthorised access, loss, or misuse is one of the highest priorities of A66 Group. We continuously invest in industry-standard security infrastructure to give you the peace of mind you deserve.

The key technical security measures we have implemented are:

  • 256-bit SSL Encryption: All communication between your device and our servers A66 Group protected with TLS/SSL protocols using 256-bit key encryption — the same level of encryption used by international banking institutions.
  • Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form. Your password is never stored as plain text and cannot be read by anyone, including our own staff.
  • Two-Factor Authentication (2FA): We offer 2FA as an additional layer of protection for your account login. We encourage all users A66 Group to enable this feature.
  • 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect any suspicious or unusual activity on user accounts.
  • Staff Access Controls: Access to user data is restricted to staff with a legitimate business need, and all access is strictly logged and monitored.
  • Regular Security Testing: Platform A66 Group undergoes regular penetration testing and security audits conducted by independent security experts to identify and address any vulnerabilities.
  • Data Backup: Critical data is regularly backed up to a secure, separate location to ensure recovery is possible in the event of an unforeseen incident.

While we take all reasonable steps to protect your data, no internet security system can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your A66 Group yours and will not share it with anyone.

6 Data Retention Period

A66 Group only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Our data retention policy is as follows:

  • Active Account Data: For as long as your account remains active on the platform A66 Group, all associated data will be retained to ensure continuity of service.
  • Data After Account Closure: Upon closure of your account, A66 Group will retain certain data for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and AML compliance. After this period, data that is no longer needed will be securely deleted.
  • Financial Transaction Records: All deposit and withdrawal transaction records — including those involving methods such as DuitNow and FPX — are retained for a minimum of 7 years, as required under Malaysian financial law.
  • Communication History: Records of communications with our customer support team are retained for 2 years for quality control purposes and to assist in resolving any disputes that may arise.
  • Marketing Data: If you have given consent to receive marketing communications, this data will be retained until you withdraw that consent.

When data is no longer required and there is no legal obligation to retain it, A66 Group will delete it using secure methods that ensure the data cannot be recovered by any party.

7 Your Rights Under Malaysia's PDPA

As a valued user, you hold several important rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). A66 Group committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests can be made via live chat or by emailing support@a66group.com and will be processed within 21 business days.

Right to Rectification

If you find that the data we hold about you is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact our support team to update your information.

Right to Erasure

You may request deletion of your personal data under certain circumstances — for example, if you close your account and there is no legal requirement to retain that data. All requests are subject to a review of applicable legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. Email us or click the unsubscribe link in any marketing communication from A66 Group.

Data Portability Rights

Under certain circumstances, you have the right to receive the personal data you have provided to us in a structured, machine-readable format for the purpose of transferring it to another party.

Right to Restrict Processing

You may request a restriction on the processing of your data in certain situations, such as when you are disputing the accuracy of your data or while your objection request is being reviewed by A66 Group.

To exercise any of the above rights, please contact our Data Protection Officer A66 Group via email at privacy@a66group.com or via our platform's live chat. We will respond to all privacy enquiries within 21 business days. Where additional identity verification is required before a request can be processed, we will notify you promptly.

8 Cookies & Tracking Technologies

Platform A66 Group uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and analyse platform usage patterns. The following explains the types of cookies we use:

Cookie Type Purpose Period Type
Essential Cookies Enables core platform functionality — login, session management, security Session / 30 days Required
Performance Cookies Collecting anonymised usage statistics for platform improvement Up to 2 years Optional
Functional Cookies Remembering your preferences such as language, display settings, and game choices Up to 1 year Optional
Security Cookies Detecting and preventing unauthorized access and fraudulent activity Session Required

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the platform A66 Group and you may be unable to log in or access certain features. Optional cookies can be disabled without affecting core platform functionality.

9 Children's Privacy & Protection of Young Users

Platform A66 Group is intended exclusively for users aged 18 and above. We take the enforcement of this minimum age requirement very seriously and will never knowingly collect or process personal data from any individual under the age of 18.

Steps we take to protect children and minors:

  • Age verification is carried out during new account registration. All applicants are required to confirm that they are at least 18 years of age.
  • The KYC (identity verification) process, which includes date-of-birth verification through official documents such as a Malaysian MyKad, is carried out to confirm a user's age before their first withdrawal is approved.
  • If A66 Group discovers or is notified that personal data belonging to a minor has been inadvertently collected, we will take immediate action to delete that data and close the relevant account.
  • Parents or guardians who suspect their child may have registered on our platform without permission are encouraged to contact us immediately at privacy@a66group.com.

10 Privacy Policy Amendments

A66 Group reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform developments. The latest policy will always be available on this page.

When we make material changes to this Privacy Policy, we will provide appropriate notice through one or more of the following methods:

  • An in-platform notification the next time you log in.
  • An email to your registered email address.
  • Clear notice displayed on the platform's main page A66 Group.

The "Updated" date shown at the top of this document indicates the date on which this Privacy Policy was last amended. Your continued use of the platform A66 Group following any changes to this Privacy Policy will be considered your acceptance of those changes.

11 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way A66 Group handles your personal data, please contact us through the following channels:

  • Privacy Email: privacy@a66group.com — for all enquiries related to data protection and privacy rights
  • General Support: support@a66group.com — for general inquiries related to your account and the platform
  • Live Chat: Available on the platform A66 Group 24 hours a day, 7 days a week in Bahasa Malaysia

We are committed to responding to all privacy inquiries within 21 business days. For complex cases or requests involving large volumes of data, a longer processing period may be required, and we will notify you accordingly.

A66 Group takes all privacy complaints seriously and handles them in strict confidence. You also have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your privacy rights have been violated and A66 Group failed to resolve your complaint to your satisfaction.

A66 Group Data Security Infrastructure

The measures and standards we uphold to protect your data at all times

SSL Encryption

Protection of data in transit between your device and our servers

256-bit AES — Banking Standard
Security Audit

Frequency of independent security audits conducted each year

4x per year — Quarterly
Security Monitoring

Operating hours of our automated threat monitoring system

24/7/365 — Always On
Data Access Controls

Percentage of staff with restricted access to sensitive user data

<12% of Staff — Need-to-Know Basis

How Your Data Is Protected at A66 Group

The data protection process from the moment you register through to every transaction you make

1
You Register

Data is transmitted via a secure 256-bit SSL connection

2
Encrypted Data

Sensitive information is encrypted before being stored on our servers

3
Access Controlled

Only authorized staff may access data relevant to their role

4
Monitored 24/7

Automated monitoring systems detect threats around the clock

5
Securely Deleted

Data that is no longer required is permanently deleted using secure, non-recoverable methods

Why Your Privacy Is Safe with A66 Group

Six privacy commitments that set A66 Group apart from other platforms

Malaysia PDPA Compliance

All data handling practices A66 Group is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the law governing data protection in this country.

No Data Sales

Your personal data is never sold, rented, or traded to any third party for commercial or marketing purposes. Your privacy is not for sale at A66 Group.

Bank-Grade Encryption

256-bit SSL protects all data in transit. Passwords and financial information are stored in encrypted form — unreadable even by A66 Group itself.

User Rights Respected

Your rights to access, correct, delete, and object to your data under the PDPA are fully respected. Privacy-related requests are processed within 21 business days by A66 Group.

Data Minimisation Principle

We only collect data that is strictly necessary for platform operations. No excessive or irrelevant data is collected beyond what is needed to provide our services to you.

Full Transparency

This Privacy Policy is written in clear, plain English, free from confusing legal jargon — so every Malaysian user fully understands their rights at A66 Group.

FAQs — A66 Group Privacy Policy

Answers to the most frequently asked questions about privacy and data security

Absolutely not. A66 Group has never and will never sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is only shared with parties directly involved in providing services to you — such as e-wallet providers processing your deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, and FPX — or with legal authorities where required under Malaysian law. Your privacy is a trust we take seriously.

To request deletion of your personal data, send an email to privacy@a66group.com with the subject line "Data Deletion Request", along with your full name and account email address. Our team will verify your identity before processing the request. Please note that some data may need to be retained for a specified period in accordance with Malaysian legal requirements — for example, financial records must be kept for a minimum of 7 years under financial regulations. We will inform you which data can be deleted immediately and which must be retained, along with the reasons.

When you close your account A66 Group, your data is not deleted immediately as there are legal obligations requiring us to retain certain records. Financial transaction records are kept for a minimum of 7 years in accordance with Malaysian financial and AML regulations. Customer support communication data is retained for 2 years. Once the mandatory retention period expires, all data that is no longer required will be deleted using secure, non-recoverable methods. You may request full details of the data we hold about you following account closure by contacting privacy@a66group.com.

Yes. Identity verification documents such as MyKad copies submitted during the KYC process at A66 Group is protected by additional layers of security that go well beyond standard data. It is stored in isolated systems with extra encryption, and access is restricted to a very limited number of staff with a legitimate business need. All access to this sensitive data is logged and closely monitored. Identity documents are never shared with any third party except where required by Malaysian law.

Yes, this is your right under Malaysia's Personal Data Protection Act 2010 (PDPA). To submit a data access request, email privacy@a66group.com with the subject line "Data Access Request", along with your full name and account email address. A66 Group will first verify your identity to ensure security, then provide a data report within 21 business days. The report will detail the types of data we hold, the purposes for which it is used, and which parties may have access to it. No fee is charged for the first data access request within any 12-month period.

🔐 Your Data Is Safe — Join A66 Group Today

A platform that respects your privacy, safeguards personal data with bank-grade encryption, and is fully compliant with Malaysia's PDPA. Over 500,000 Malaysian users have trusted A66 Group with their data and money. Join us today.

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A66 Group Policy Documents

This Privacy Policy forms part of a comprehensive policy framework A66 Group. For a complete understanding of your rights and responsibilities as a user of our platform, please also read the following documents:

Terms & Conditions Responsible Gambling About Us
Responsible Gaming – A66 Group Cares

Online entertainment should be fun, not a source of problems. A66 Group offers daily deposit limits, loss limits, session time limits, automatic reminders, and self-exclusion options to help you stay in control. Never play with money you cannot afford to lose. This platform is for users aged 18 and above only. Learn more about Responsible Gaming.

A Platform That Respects Your Privacy

From bank-grade data protection to full compliance with Malaysia's PDPA — A66 Group earning your trust not just through words, but through concrete actions you can see and feel every day.

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